We back our paid services with a clear refund policy. The summary: 30 days, no questions asked, on Roam Cloud. Other tiers have specific terms below.
Roam Cloud — 30-day money-back guarantee
If you subscribe to Roam Cloud (any tier — Starter, Team, Growth) and decide it's not for you within 30 days of your first charge, we will refund the full subscription amount.
- How to claim: email [email protected] from the email address on the account, with the order ID or charge date. No reason required.
- Mechanism: the refund is processed via Stripe back to the original payment method. Card refunds typically appear in 5-10 business days.
- Eligibility: first charge per account. Subsequent renewals are not eligible (cancel anytime to stop the next charge — see below).
- What stops: on refund, the subscription is cancelled and access ends immediately.
Roam Review — pro-rata refund within 14 days
Roam Review is licensed annually per developer. EU consumer law gives you a 14-day right of withdrawal from any distance contract. Within those 14 days, contact us for a full refund.
Beyond 14 days, an annual plan is paid up-front and not refundable for convenience. You may cancel auto-renewal at any time from your account.
Roam Review remains free for open-source projects forever (no charge, nothing to refund).
Roam Self-Hosted — case-by-case
Self-Hosted is delivered as an annual licence with custom onboarding. Refund terms are negotiated and written into your individual order form (typically a 30-day pilot window with a refund option, then non- refundable for the term).
AI Agent Readiness Audit — refund before delivery
Audit fees are refundable in full if requested before the engagement kickoff call. Once the kickoff happens, fees are non-refundable but deliverables are guaranteed (we'll keep working until the agreed scope is delivered).
How to cancel a subscription
- Sign into your account dashboard at app.roam-code.com (when available)
- Settings → Billing → Cancel subscription
- Or email [email protected] from the account email
Cancellation takes effect at the end of your current billing period. You keep access until then. We don't pro-rate cancellations of already-paid periods unless within the refund windows above.
EU consumer rights notice
EU consumers have a 14-day right of withdrawal from distance contracts (Directive 2011/83/EU as transposed in Greek law via Joint Ministerial Decision Z1-891/2013). Where your local law gives you stronger rights than this Refund Policy, those rights apply.
For digital content delivered immediately (the Roam Review GitHub App is installed and active immediately upon subscription), we ask that you explicitly consent to immediate delivery and acknowledge that the right of withdrawal lapses upon use. If you don't want immediate delivery, contact us before completing checkout and we'll arrange a delayed start.
Disputes and chargebacks
Please contact us first at [email protected] before initiating a chargeback. We aim to resolve refund requests within 5 business days. Chargebacks initiated without prior contact may incur a chargeback-handling fee on subsequent reinstatement.
Questions? [email protected].