These Terms govern your use of Roam's paid services (Roam Review, Roam Cloud, Roam Self-Hosted) and the roam-code.com website. The open-source CLI is governed by its Apache 2.0 license — these Terms do not change that.
By using a paid service, you agree to these Terms. If you don't agree, don't use the paid services.
1. Who you're contracting with
You're contracting with Cranot (Dimitris), a sole-trader operating from Athens, Greece, contactable at [email protected].
2. The services
We currently offer three paid services:
- Roam Review — a GitHub App that posts a structural-risk verdict on every pull request. Subscription priced per developer per month.
- Roam Cloud — a hosted dashboard for code-health metrics over time. Subscription priced per repository per month.
- Roam Self-Hosted — the full Roam stack delivered as a container or installer for your own infrastructure. Annual licence.
Pricing and feature lists are on the homepage and any per-tier pricing page. Pricing is subject to change; the price you sign at is locked for the term you committed to (annual or monthly).
3. Free trials and money-back
Some plans offer a free trial. The trial converts to a paid subscription at the end of the trial period unless you cancel beforehand.
Roam Cloud subscriptions include a 30-day money-back guarantee from the first charge — see our Refund Policy for the exact mechanism. Other plans have their own refund terms documented on the Refund page.
4. Acceptable use
You agree not to:
- Use the services to violate any law or third-party right
- Reverse-engineer or attempt to extract source code from the hosted services beyond what is necessary for interoperability under EU law
- Resell the services to third parties without our written agreement
- Submit code or data that infringes third-party intellectual property or contains malware
- Probe the services for vulnerabilities outside our security disclosure programme (see security.txt)
We may suspend or terminate accounts that materially breach these terms, with prior notice except where the breach is severe enough to warrant immediate action.
5. Your data and intellectual property
Your code is yours. Your repository content remains your IP.
For Roam Review: PR diffs are processed in our cloud (or yours, if you self-host) and discarded after analysis. We do not retain or train on your source code. We do retain analysis metadata (verdict, finding count, confidence) for audit-trail purposes — never the diff text itself.
For Roam Cloud: only metrics are uploaded — never source code. See the Privacy Policy for the precise list.
We grant you a non-exclusive, non-transferable license to use the paid services for your internal business purposes for the duration of your subscription.
6. Service-level commitments
We aim for 99.5% monthly uptime on Roam Cloud and Roam Review. Self-Hosted runs in your environment, so uptime is in your control.
Maintenance windows are announced 48 hours in advance where possible. For Self-Hosted customers, support response targets are documented in your individual SLA.
7. Warranty disclaimer
Roam analyses code; it does not guarantee that all bugs, security vulnerabilities, or compliance issues will be detected. Findings are advisory.
To the fullest extent permitted by applicable law, the services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy of results.
Mandatory consumer-protection rights under Greek and EU law are not affected by this clause.
8. Limitation of liability
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of these Terms or use of the services is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or €100, whichever is greater.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, whether based on contract, tort, statute, or any other theory.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death, personal injury, or any other liability that cannot be excluded under applicable law.
9. Termination
You may cancel your subscription at any time from your account dashboard, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; for annual plans, see the Refund Policy.
We may terminate for cause if you materially breach these Terms and fail to cure within 14 days of notice. Upon termination, we will delete your account data within 30 days (longer for billing records, per Greek tax law).
10. Governing law and disputes
These Terms are governed by the laws of Greece, without regard to conflict-of-law principles. The competent courts of Athens, Greece have exclusive jurisdiction over any dispute arising out of these Terms.
EU consumers retain the protections of mandatory consumer-protection law in their country of residence, including the right to bring proceedings in their local courts where applicable.
11. Changes to these Terms
We may modify these Terms by posting an updated version on this page and notifying active subscribers by email at least 30 days in advance. If you don't agree to the change, you may cancel before the new Terms take effect, with a pro-rata refund for any unused portion of an annual subscription.
12. Miscellaneous
These Terms are the entire agreement between us regarding the paid services. If any provision is held unenforceable, the rest stays in force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale or restructuring of the business.
Questions about these Terms? [email protected].